YOUSEF's CV
YOUSEF GHULAM FARID
Tour Guide & Front Desk | Visitor Operations
Profile summary
Skilled Tour Guide and Front Desk professional with 3 years of experience across 3 organizations in the GCC region, communicating fluently in Arabic, English, and Urdu. Background includes visitor operations, front desk administration, institutional reporting, and customer service delivery across multiple locations. Managed visitor registration from over 100 countries, trained new staff members, and prepared management reports. Committed to maintaining efficient administrative processes and delivering professional client reception and support services.
Career highlights
Visitor Registration Operations: Handled registration and accurate data entry of visitors from 100+ countries for the Sharjah Art Foundation.
Administrative Accuracy: Reduced accounting errors from 7% to 3% through improved accuracy at East Coast Haj and Umrah.
Customer Inquiry Availability: Increased customer inquiry availability by 30% through better coordination during office support functions.
Business Growth Contribution: Contributed to business strategies that led to 30% project growth during service operations at AlKashta season.
Key skills
Professional experience
Manages front desk operations and visitor services for the Sharjah Art Foundation in Kalba, coordinating guest reception and daily administrative workflows. Handles institutional reporting, visitor registration processes, and on-site guest inquiries.
- Trained, guided, and supervised 3 new trainee guides to ensure consistent visitor service standards.
- Developed 36+ insightful reports for management on visits by institutions, companies, and schools.
- Handled the registration and accurate data entry of visitors from 100+ countries for the Foundation in 2025.
Directed daily administrative workflows and front desk operations in Fujairah, overseeing client reception schedules and cross-departmental correspondence.
- Reduced accounting errors from 7% to 3% through improved accuracy measures.
- Increased customer inquiry availability by 30% through better coordination.
Guided client interactions and maintained workflow continuity at the Sharjah branch. Facilitated day-to-day engagement and resolved service requests.
- Executed service operations during 2022, improving service efficiency and increasing customers by 25% across the Sharjah location.
- Contributed to business strategies that supported regional execution, resulting in 30% project growth over the operating period.
Education
92%
Languages
Arabic · Native
English · Professional
Urdu · Professional